Returns & Refunds

Short version. If we sent the wrong bottle, or it arrived broken or leaking, we fix it and it costs you nothing. If you simply changed your mind, send the sealed bottle back within 7 days. Once a bottle has been opened or rolled on, we cannot take it back, because the next customer would be buying used perfume oil.

If the parcel is damaged, leaking or wrong

Tell us within 48 hours of delivery. Message 0322 922 8355 with:

Your name and order number.
A photo of the bottle and a photo of the packaging it came in.

An unboxing video helps but is not required. We will send a replacement free, or refund you in full, whichever you prefer. You pay nothing for the return courier. This applies even if the bottle has been opened, because the fault is ours.

If you changed your mind

You have 7 days from the day the parcel arrives to ask for a return. Message us on WhatsApp and we will confirm the return address. Then post it back within 7 days of our confirmation.

The bottle must come back:

Unopened, with the seal or cap untouched.
Unused, with no perfume missing.
In its box or pouch, in a condition we can sell again.

The return courier charge is yours on a change of mind return. We refund the price of the product. The original Rs. 200 delivery charge is not refunded, because that delivery already happened.

What we cannot take back

Any bottle that has been opened, rolled on, sniffed from the roller or decanted. Perfume oil touches skin, so this is a hygiene rule and we hold to it.
Bottles damaged after delivery, for example dropped, left in a hot car, or left in sunlight.
A scent you did not like once you had worn it. Smell is personal and we cannot resell a worn bottle. Ask us for advice before you buy instead, or start with a 3ml.
Anything reported after the 7 day window.

Exchanges

Want a different scent or a different size? If the bottle is still sealed and it is within the same 7 days, we will swap it. You pay the courier charge to send it back, and we pay to send the new one out. Any price difference is settled on WhatsApp before we dispatch.

How refunds are paid

Once the returned parcel reaches us and the bottle checks out, we refund within 5 working days.

If you paid in advance, the money goes back the same way it came.
If you paid cash on delivery, we send the refund by Easypaisa or bank transfer to the account you give us.
Where the 5% prepaid discount was applied, we refund what you actually paid.

Cancelling instead of returning

If the parcel has not left us yet, cancel rather than return. It is free and instant. See our terms.

Refused and undelivered parcels

If a cash on delivery parcel is refused at the door or nobody answers after three attempts, it comes back to us and the order is cancelled. Nothing is owed. If it keeps happening from the same number, we will ask for advance payment next time.

Start a return

Message 0322 922 8355 on WhatsApp with your name, order number and what went wrong. We answer the same day.