Contact Us
One number reaches us for everything: orders, advice on a scent, where your parcel is, or a return.
WhatsApp and phone
0322 922 8355
WhatsApp is the quickest way to us. It is how most people order. Calls go to the same number.
New scents and restocks go up here first. DMs are read, but WhatsApp gets answered quicker.
When we reply
Messages are answered the same day, usually within a few hours. Anything sent late at night gets a reply the next morning. You can order on the website at any hour. Parcels go out on working days. An order placed on a Sunday or a public holiday goes out the next working day.
About an order you have already placed
Send us these three things and we can answer in one message:
- The name you gave on the order.
- Your order number, or the mobile number you ordered with.
- What you need: tracking, a new address, a cancellation, or a return.
We can change your address or cancel the order free, as long as it has not gone out yet. After that, see Returns and Refunds.
Choosing a scent
Not sure what to pick? Tell us who it is for. Say whether you want something light for the day or heavy for the evening, and name a perfume you already like. We will suggest two or three from our 26 perfume oils. Nobody is put on a list for asking.
Paying in advance
Send your transfer to Easypaisa 0317 505 7319, account name Ammar Ul Haq, then send the screenshot to WhatsApp on 0322 922 8355. That earns 5% off. Confirm the amount with us first.
Complaints
Message the same number and say what went wrong. It reaches the person who runs the business, not a call centre. If a bottle arrived damaged or the wrong scent came, we replace it free.